Shipping policy

Last updated: September 14, 2026

Thank you for shopping with Pickora. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing Time

Orders are generally processed within 2–5 business days after payment has been successfully received.

Processing includes order verification, product preparation, packing, and handover to the shipping carrier.

Business days do not include weekends or public holidays.

During periods of high order volume, holidays, promotions, or other unforeseen circumstances, processing may take longer than usual.

2. Shipping Destinations

We currently offer shipping to selected international destinations, including the United States.

Shipping availability may vary depending on the product, destination, carrier availability, and other logistical restrictions.

If shipping is not available to your location, this will generally be indicated at checkout.

3. Estimated Delivery Times

After an order has been processed and shipped, estimated delivery times are generally:

United States: approximately 7–25 business days

These are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

Shipping destination
Shipping carrier
Customs processing
Weather conditions
Holidays
High shipping volumes
Transportation delays
Incorrect or incomplete address information
Other circumstances outside our reasonable control

Some orders may arrive earlier or later than the estimated timeframe.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates.

5. Order Tracking

When tracking information is available, we will provide tracking details to the email address associated with your order.

Tracking information may take several days to become active after the order has been shipped.

Once tracking information has been provided, you can use the carrier's tracking system to monitor your shipment.

6. Customs, Duties, and Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Pickora does not control customs authorities and cannot guarantee whether a particular order will be charged customs duties or taxes.

Customs processing may also cause additional delivery delays.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order has not yet been shipped and you notice an error in your address, please contact us as soon as possible at:

support.pickora@gmail.com

We will try to update the address where possible, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply before we can resend the package.

8. Delayed, Lost, or Missing Packages

Although we work with shipping and fulfillment partners to deliver orders reliably, Pickora is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs delays, weather, strikes, transportation disruptions, or other unforeseen events.

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.

If you still cannot locate the package, contact us at:

support.pickora@gmail.com

We will work with the relevant shipping or fulfillment provider where reasonably possible to investigate the issue.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at:

support.pickora@gmail.com

Please provide:

Your order number
Photos of the damaged package
Photos of the damaged product
A description of the issue

We may request additional information or evidence so that we can investigate the issue and determine the appropriate resolution.

10. Split or Multiple Shipments

Some orders containing multiple products may be shipped separately.

This may happen because products are stored at different fulfillment locations or are processed separately by our fulfillment partners.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

You will not necessarily receive all items in your order at the same time.

11. Third-Party Fulfillment

Pickora works with third-party suppliers, manufacturers, warehouses, and fulfillment providers to process and ship orders.

These partners may prepare, package, and dispatch products on our behalf.

Shipping times may therefore vary depending on the product and fulfillment location.

12. Delivery Issues

If you have not received your order within a reasonable period after the estimated delivery timeframe, please contact us at:

support.pickora@gmail.com

We will review the available tracking and shipment information and, where reasonably possible, work with our fulfillment or shipping partners to investigate the issue.