1. Which countries does Pickora ship to?
We offer international shipping to USA (United States). Available destinations may vary depending on the product and local shipping restrictions. You can enter your delivery address at checkout to see whether we can deliver to your location.
2. How long does international delivery take?
International delivery times vary depending on the destination, shipping method, customs clearance, and local delivery services.
3. How much does international shipping cost?
International shipping charges depend on your delivery destination, order size, weight, and selected shipping method. The applicable shipping cost will be calculated and displayed at checkout before you complete your purchase.
4. Will I have to pay customs duties or import taxes?
Depending on your country, your order may be subject to customs duties, import taxes, or other local charges. These charges are determined by the destination country's authorities and may be payable by the customer. Please check your local customs regulations before placing an international order.
5. How can I track my international order?
Once your order has been shipped, we will provide tracking information when available. You can use the tracking details to follow your shipment's progress until delivery.
6. Which courier do you use for international deliveries?
We may use different shipping carriers depending on the destination, package, and shipping service selected. The carrier and tracking information will be provided after your order is shipped, where available.
7. Can I change my shipping address after placing an order?
Please contact our customer support as soon as possible if you need to change your shipping address. We cannot guarantee that an address can be changed once an order has been processed or shipped.
8. What happens if my international order is delayed or lost?
International shipments can occasionally experience delays due to customs clearance, weather, carrier issues, or other circumstances beyond our control. If your order appears significantly delayed or is reported as lost, please contact our customer support so we can assist you.
10. What should I do if my order arrives damaged or I receive the wrong product?
Please contact us as soon as possible after delivery and provide your order number along with clear photos or videos of the package and product. Our team will review the issue and help you with the appropriate resolution.